It is critical that company data is kept safe because businesses are accountable for securing their employees' and client data under General Data Protection Regulation (GDPR). However, entities are seeking new methods to ease communication in hybrid or remote working situations. And these applications create data security and compliance risks for regulated firms.
Many companies are turning to consumer-oriented messaging apps like WhatsApp, Telegram, and Signal. This is to staff with access to every conceivable channel on mobile devices and be more responsive to changing customer needs. Allowing employees to utilize mobile communications has already been shown to be beneficial to many firms.
But the main issue with using these apps is guaranteeing secure mobile communications, including text message monitoring and archival. There are several problems associated with not preserving text messages from mobile devices. For example, cyber assaults can result in the disclosure of sensitive information. If text messages and phone call content are not saved or monitored, Signal compliance gaps grow. Additionally, the use of many channels for mobile communications increases the possibility of intellectual property theft and legal action.
Firms must have a secure instant messaging platform where employees can communicate from faraway places yet still archive related data in real-time. A built-in archiving solution with Signal call recording capabilities provides a high level of automation that may help businesses with self-service archiving and monitoring.
Regulated organizations can use mobile archiving technologies to gather, safeguard, and monitor mobile messages on a corporate messaging platform. This tool directly assists organizations in complying with requirements while avoiding spoliation, data loss, and monetary penalties. One other reason why a centralized archiving system is critical for any workplace messaging solution is that it allows regulatory auditors to properly search all relevant mobile conversations from a single repository.
Read more about this topic in an infographic by Telemessage.